Get started

Refund policy

Last updated: 20 October 2026

Thank you for shopping with Keepy! We want you to be happy with what you buy. This Returns & Refunds Policy explains what to do if something isn’t right. It applies to purchases from Human Interaction, Inc. (“Keepy”, “we”, “us”): physical products that carry a QR code, such as Premium QR Tags and stickers (“Products”), and paid plans such as Keepy Plus (“Subscriptions”). It forms part of our Terms of Service, together with our Shipping Policy and Limited Warranty. Nothing in this policy limits rights you have under mandatory consumer law.

1. Subscriptions (Keepy Plus)

  • Free trial. If your plan starts with a free trial (currently 14 days), you add a payment method but are not charged during the trial. Unless you cancel before the trial ends, your Subscription starts automatically and you are charged the price shown at sign-up. We email you before the trial ends.
  • Renewal. Subscriptions renew automatically each month or year until you cancel.
  • Cancelling. Cancel at any time in the app or by emailing [email protected]. Keepy Plus keeps working until the end of the period you have paid for, and then your account moves to the free plan.
  • No refunds. Except where the law requires otherwise, Subscription payments are non-refundable. We do not give refunds or credits for partial periods, unused time or features, or a renewal you forgot to cancel.
  • EEA, UK and Switzerland. You may withdraw from a Subscription within 14 days of entering into it. If you started with a free trial, you can cancel during the trial at no cost. If you asked us to start a paid Subscription immediately and withdraw within 14 days, we refund what you paid, less a proportionate amount for the time already provided.
  • Our mistakes. If you were charged twice or charged in error, contact us and we will put it right.

2. QR codes you print yourself

QR codes the app makes for you to print are part of your plan and are not sold separately, so there is nothing to return or refund.

3. Product returns — United States

For orders delivered in the United States, you may ask to return a Product within 30 days of delivery if:

  • you have proof of purchase;
  • the Product is unused, unaltered, not yet connected to an agent, and in resaleable condition; and
  • it is returned in its original packaging with everything that came with it.

A return is for the whole order. If you have opened the package, we ask for photos of the Products and their packaging first, and you send it back only after we approve it. Premium QR Tags that have been used (attached to something) or connected to an agent cannot be returned.

4. Product returns — outside the United States

Consumers in the EEA, UK and Switzerland have a legal right to withdraw from a purchase within 14 days of delivery without giving a reason. To use it, tell us clearly within that period, for example by emailing [email protected] with your order number. Then send the Product back within 14 days of telling us. You pay the cost of returning it. We refund the price and the standard outbound shipping cost within 14 days of receiving the Product back, or proof that you sent it, whichever is earlier. We may reduce the refund if the Product’s value has fallen because it was handled more than necessary to check it, for example if it was used or attached to an item.

Everywhere else, international sales are final, except where your local law gives you a right to return or a refund, or where the Product is defective and covered by our Limited Warranty. We do not accept returns, or give refunds, because of a change of mind, refused customs charges, or shipping delays, except where the law requires it.

5. Items that cannot be returned

Unless the law requires otherwise, or the Product is defective under our Limited Warranty:

  • used (for example, attached to something), altered or engraved Products, and Products that have been connected to an agent;
  • Products returned without our prior authorization, or outside the return window;
  • sale, discounted, bundle-promotion or free items; and
  • gift cards and promotional credits.

6. How to request a return

Ask in the Keepy app: open Orders, then the order, and tap Return this order. The app asks whether you have opened the package and, if you have, for your photos, and shows every step of the return from there. Or email [email protected] with your order number, what you want to return and why, and photos if something is wrong. Returns must be authorized before you send anything back. We will tell you where to send it, in the app and by email.

7. Return shipping and refunds

  • You pay for return shipping, unless the law requires otherwise or the Product arrived defective or wrong. Original shipping fees are not refunded (except for withdrawals in the EEA, UK and Switzerland, as described in Section 4).
  • Two ways to send it back. You can ship the Product to us yourself, with any carrier you like. For U.S. orders, USPS Ground Advantage is usually the cheapest option, and we recommend a tracked service, because we can’t refund a return that never reaches us. Or, for U.S. orders, we can send you a prepaid return label for $8, which we take off your refund.
  • We inspect authorized returns when they arrive, and tell you whether they are approved.
  • Approved refunds go to your original payment method within 30 business days of our receiving the return. Your bank may take longer to show them.
  • Refunds do not include customs charges, duties, import VAT or brokerage fees, unless the law requires it.
  • If a Plus discount or a promotion applied to your order, the refund is the amount you actually paid.

8. Damaged, defective or wrong items

If your order arrives damaged, defective or wrong, email us within 14 days of delivery with photos. Defects are handled under our Limited Warranty, and we may replace the Product rather than refund it. Lost shipments are covered by our Shipping Policy.

9. Chargebacks

Please contact us before disputing a charge with your bank. Most issues are resolved faster that way. We may provide order, delivery and account records to the payment processor in response to a dispute. We may suspend the account involved while a dispute about a valid charge is open, and refuse future orders where a chargeback was filed in bad faith.

10. Changes

We may update this policy. The version in effect when you placed your order or started your Subscription applies to that purchase, except for changes required by law.

11. Contact

Something not right with your order? Write to us at [email protected] and we’ll help. Human Interaction, Inc., 7272 Wisconsin Ave, 9th Floor, Bethesda, MD 20814, United States.