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Warranty

Last updated: 20 October 2026

We make our products to last, and we stand behind them. This Limited Warranty is given by Human Interaction, Inc., 7272 Wisconsin Ave, 9th Floor, Bethesda, MD 20814, United States (“Keepy”, “we”, “us”, the “Manufacturer”). It covers physical products that carry a QR code, such as Premium QR Tags and stickers, bought new from us or an authorized seller (the “Product”). The Keepy app, our AI agents, our websites and subscriptions are covered by our Terms of Service, not by this warranty.

1. One-year limited warranty

We warrant to the original purchaser that the Product will be free from defects in materials and workmanship under normal use for one (1) year from the date of delivery. A defect includes a QR code on the Product that cannot be scanned because of a manufacturing fault.

If a covered defect appears during the warranty period, and we verify it with proof of purchase, we will at our option replace the Product with a new or refurbished Product of equal or greater value or, if replacement is not possible, refund the purchase price. A replacement is covered for the rest of the original warranty period. This is your sole and exclusive remedy under this warranty, except where the law gives you additional rights.

2. What this warranty does not cover

  • damage from accidents, misuse, abuse, negligence, chewing or biting, excessive force, or use with an unsuitable attachment;
  • normal wear and tear, including fading, scratches and loss of finish;
  • exposure to water, heat, cold, chemicals, sunlight or other conditions beyond the Product’s stated use;
  • modifications, engraving, repairs or alterations not made by us;
  • loss, theft, or a Product separating from the item, collar or attachment it was fixed to;
  • damage after delivery caused by the customer or third parties;
  • QR codes you print yourself;
  • problems caused by a phone, camera, app, network, or the Keepy software or services, including whether anyone scans the Product or the outcome of any agent’s job; and
  • Products bought used, from unauthorized sellers, or marked as samples or display items.

3. Disclaimer

EXCEPT FOR THIS LIMITED WARRANTY, AND TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WHERE IMPLIED WARRANTIES CANNOT BE DISCLAIMED, THEY ARE LIMITED IN DURATION TO THE ONE-YEAR WARRANTY PERIOD. Some states do not allow limits on how long an implied warranty lasts, so this limit may not apply to you.

4. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL OR INDIRECT DAMAGES ARISING FROM THE PRODUCT OR THIS WARRANTY, INCLUDING THE LOSS OF ANY ITEM, ANIMAL OR PROPERTY, OR LOSS OF USE OR VALUE. OUR TOTAL LIABILITY UNDER THIS WARRANTY WILL NOT EXCEED THE PRICE YOU PAID FOR THE PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this may not apply to you.

5. How to make a claim

Email [email protected] within the warranty period, and include:

  • a short description of the problem;
  • clear photos showing the defect; and
  • your order number or other proof of purchase.

Please do not send the Product back until we ask you to. If we approve the claim, we will tell you what happens next. Unless the law requires otherwise, you may have to pay to ship the Product to us, and we pay to ship the replacement to you.

6. Your legal rights

This warranty gives you specific legal rights, and you may also have other rights that vary by state or country. If you bought the Product as a consumer in the EEA, the UK, Australia, New Zealand or any other country with statutory consumer guarantees, this warranty is in addition to those rights and does not limit them. For example, consumers in the EEA and UK are entitled to a remedy for goods that do not conform to the contract for at least two years. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

7. Contact

Questions about this warranty? We’re happy to help: [email protected].