Shipping policy

Last updated: 20 October 2026

Thank you for your order! This Shipping Policy explains how we get your order to you. It applies to physical products that carry a QR code, such as Premium QR Tags and stickers (“Products”), bought from Human Interaction, Inc. (“Keepy”, “we”, “us”). It forms part of our Terms of Service, together with our Returns & Refunds Policy and Limited Warranty. Nothing in this policy limits rights you have under mandatory consumer law.

1. Orders and payment

To order, you sign in to your Keepy account. Orders are paid at checkout through our payment provider, Stripe. You’ll get an order confirmation by email, and you can follow your order in the Keepy app.

2. Processing time

Orders are usually processed within 3 business days after payment is confirmed. Business days exclude weekends and U.S. federal holidays. Processing time is the time it takes to prepare an order and does not include transit. It is an estimate, and may be longer during busy periods or if stock is limited.

3. Where we ship

We ship within the United States and to most countries worldwide. Orders are sent from the United States unless we tell you otherwise. The destinations available are shown at checkout and may change. We cannot ship to countries or people subject to U.S. sanctions, or to places our carriers do not serve.

4. Shipping methods, fees and delivery times

Available methods, fees and estimated delivery times are shown at checkout before you pay. We may pack and ship orders ourselves or through a fulfilment partner, and they travel with third-party carriers. Delivery times are estimates from the carrier and are not guaranteed. Shipping fees are non-refundable except as described in our Returns & Refunds Policy or where the law requires.

5. Taxes, duties and customs

Where required, sales tax, VAT or GST is calculated and charged at checkout. For international orders, unless checkout says otherwise, import duties, customs fees, import VAT or GST, brokerage fees and similar charges are not included, and you are responsible for paying them when they are collected by the carrier or customs. We do not control these charges or know their amount in advance. If you refuse to pay them, or an order is delayed, returned or destroyed by customs, we are not responsible for the resulting loss, and shipping fees and duties are not refunded. Any refund of the Product price is subject to our Returns & Refunds Policy, minus return costs.

6. Address accuracy

Please check your shipping address carefully. We are not responsible for orders sent to an incorrect or incomplete address that you gave us. If an order comes back because of the address, we may charge you to send it again. We can change the address only before the order has shipped.

7. Tracking

When an order ships, we send tracking information where the carrier provides it. Tracking availability and accuracy depend on the carrier and the destination.

8. Title and risk of loss

For customers in the United States and most other countries, title and risk of loss pass to you when we hand the order to the carrier. For consumers in the EEA, the UK, Switzerland and other places where the law requires it, risk passes when you, or someone you name, receive the order.

9. Lost, late or damaged shipments

If your order is marked as delivered but you cannot find it, check with neighbours and your local post office first, and then contact us within 14 days. If it has not arrived 30 days after the estimated delivery date, contact us. If it arrives damaged, email us photos within 14 days of delivery. We will work with the carrier and, at our discretion and where you are not responsible, replace the order or refund it, or help you claim from the carrier. Where the law places the risk on us, we will replace or refund the order as the law requires.

10. Delays

Deliveries may be delayed by things outside our control, such as weather, carrier problems, customs, strikes, public health events or government action. These delays are not a breach of this policy or our Terms of Service, and they are not a Product defect.

11. Changes

We may update this policy. The version in effect when you placed your order applies to that order, except for changes required by law.

12. Contact

Questions about your delivery? Write to us at [email protected], and we’ll help.